Our return policy allows you to return your purchase within 14 days of the purchase date.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@modinishop.mx. Please note that returns must be sent to the following address: Av. Ferrocarril de Cuernavaca 416 - PB Polanco, Miguel Hidalgo C.P.11560, Mexico City

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.

For any questions regarding returns, you can contact us at info@modinishop.mx.

Damage and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us. 

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.

If more than 14 business days have passed since we approved your return, please contact us at info@modinishop.mx.